Business Communication Systems In Practice
Top players in Business Communication Systems in the UK
In terms of SME unified communication systems, especially in terms of VoIP platforms, there are industry leaders and followers such as RingCentral, VoipStudio, CircleLoop and VoipBusiness. All of them differ as there are so many features in a UC.
Any Unified Communication System has three components:
1. Software 2. Hardware 3. Interface
Software could be:
Self-hosted (on servers that you own or lease, could be in house or on the cloud)
On Premise (in your own business, on a server which is inside your IT
Off Premise (cloud based or outside your business’s physical location)
Hardware could be:
Physical PBX (This is where all the comms for the voice and the video goes to)
Cables (Any phone cables or ethernet cables)
Headsets (Those used how video and call conferencing)
PoE switches (Those adapters which are connected to your ethernet and will power your voip phones)
Comms room equipment (If you have an internal server, it will be in your comms room along with all the switches and routers)
Voip phones (To connect to the physical or cloud PBX and make and receive phone calls)
Interface could be:
PBX (If you have a hosted PBX, then this would be an interface that you could access, there are inflows and outflows on communication in the pbx as it serves as an interface)
Softphone (this is the phone app that allows users to send messages, do voice calls and also video calls, it is an interface available mostly on desktop and mobile, they are packaged as apps)
Web App (this is the main platform to configure your pbx and hardware, users can be normal and super users, some can be admin users and configure the business communications via this interface)
These all form part of Unified Communications. We believe in the balance of having the software and hardware coupled with a simple and advanced user interface and as such there are numerous business communications systems that fit the bill.
Some enterprise comms systems are also called UCs (Unified Communications) are Microsoft Skype &SharePoint, Google Apps and Oracle.
Some of the features are not limited to:
Voice – VoIP features such as call forwarding, call recording, call queues and speed dials
The use of a cloud system to have secure access to files, Google Apps and Microsoft Teams are good examples
The ability to use find me follow me, that means being able to ring devices simultaneously, for example the phone at work and phone at home.
The use of communication points to have a virtual meeting room to hold a conference
Ability to use their phone at a different office or desk due to extensions, often call hot desking for phones
Contact list feature to note the phone number, extensions, messages and voicemails and logs
The use of softphones on the computers to use for example one’s laptop to make a phone call
This is an app that allows a portable device to be turned into a phone or comms device. For example, installing an app on the mobile to take and make voip calls, also do video calls and send messages over the internet.
Also called E911 to be able to call emergency services free of charge
The chat, messaging, voicemails and group voicemails.
Audio and Video
Conferencing – Use of voice-only or both voice and video with three or more people in a conference